Business Process Analysis

You will learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements, identify business processes that could become more streamlined, select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions.


  1. Introduction to Business Process Analysis
    • Business Process
    • Business Process Analysis
    • Triggers to Analyze a Process
    • Process Scope
  2. Identify Stakeholders and Elicit Information
    • Stakeholders
    • Elicitation Techniques
    • Elicitation Sessions
  3. Use the Goal-Question-Metric Approach
    • Goal Question Metric
    • Selecting Metrics
  4. Model the Current Process
    • What a Model is?
    • SIPOC Diagram
    • Use Case Diagram
    • Process Diagrams
    • Flowchart
    • Swimlane Diagram
    • Entity Relationship Diagram
  5. Determine Causes of Problems and Identify Improvement Options
    • Causal Analysis
    • Process Improvement
  6. Take the Next Steps: Business Case to Retrospective
    • Business Case
    • Project Retrospective