ITIL Training

The IT Infrastructure Library (ITIL®) is a set of best practices which can help organizations provide IT services to internal or external customers. Acquiring the ITIL® Foundation Certificate validates an individual’s commitment to understanding these best practices.
The ITIL® Foundation exam consists of 40 multiple choice questions testing a candidate’s knowledge of the ITIL® terminology and basic concepts, and comprehension of the core principles of ITIL® practices for managing services. Exam duration is 60 minutes, with a pass of 65% (26 out of 40). The training tend towards preparation for the Certification exam.

IT Infrastructure Library

ITIL V3 Foundation

The IT Infrastructure Library (ITIL®) is a set of best practices which can help organizations provide IT services to internal or external customers. Acquiring the ITIL® Foundation Certificate validates an individual’s commitment to understanding these best practices.
The ITIL® Foundation exam consists of 40 multiple choice questions testing a candidate’s knowledge of the ITIL® terminology and basic concepts, and comprehension of the core principles of ITIL® practices for managing services.

Classroom Format

ITIL V3 Intermediate Service

The ITIL® Intermediate Service Capability modules consist of four individual certifications which focus on a series of processes including their activities, implementation and use throughout the ITIL® Service Lifecycle. The four certifications that make up the ITIL® .

Classroom Format